The Journal of Strategic Information Systems
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Conflict between software developers and testers is inevitable. Prior work on such conflict has focused on conflict management but not on its prevention. We addressed the research question: What are the sources of interpersonal conflict between developers and testers in software development? To attempt to answer this, we collected and analyzed 50 developer-tester conflict scenarios from professional software developers and testers. Our results indicated that the sources of conflict fell into three major areas: process, people, and communication. Conflict sources are presented in a category-subcategory-description format. Implications for theory and practice in the proactive management of conflict sources are discussed.