What are you complaining about?: a study of online reviews of mobile applications

Authors:
Claudia Iacob;Varsha Veerappa;Rachel Harrison
Affiliations:
Oxford Brookes University, Oxford, United Kingdom;Oxford Brookes University, Oxford, United Kingdom;Oxford Brookes University, Oxford, United Kingdom
Venue:
BCS-HCI '13 Proceedings of the 27th International BCS Human Computer Interaction Conference
Year:
2013

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Abstract

In this paper, we explore the content of online reviews of mobile applications to get a better understanding of the most recurring issues users report through reviews, and the way the price and the rating of an app influences the type and the amount of feedback users report. Results show that users tend to provide positive feedback, often associating it with requirements for additional features. Also, users tend to provide more feedback for the lower rated apps and the optimal price range was found to be between £2.25 and £3.50.