Designing the user interface (2nd ed.): strategies for effective human-computer interaction
Designing the user interface (2nd ed.): strategies for effective human-computer interaction
Machine Learning
WordNet: a lexical database for English
Communications of the ACM
Remote usability evaluation: can users report their own critical incidents?
CHI 98 Cconference Summary on Human Factors in Computing Systems
Software for use: a practical guide to the models and methods of usage-centered design
Software for use: a practical guide to the models and methods of usage-centered design
Usability Engineering
Human-Computer Interaction
Thumbs up?: sentiment classification using machine learning techniques
EMNLP '02 Proceedings of the ACL-02 conference on Empirical methods in natural language processing - Volume 10
Usability measurement and metrics: A consolidated model
Software Quality Control
EC '06 Proceedings of the 7th ACM conference on Electronic commerce
Current practice in measuring usability: Challenges to usability studies and research
International Journal of Human-Computer Studies
Functionality, usability, and user experience: three areas of concern
interactions - Waits & Measures
Automatic identification of pro and con reasons in online reviews
COLING-ACL '06 Proceedings of the COLING/ACL on Main conference poster sessions
Introduction to Information Retrieval
Introduction to Information Retrieval
User experience (UX): towards an experiential perspective on product quality
Proceedings of the 20th International Conference of the Association Francophone d'Interaction Homme-Machine
Natural Language Processing with Python
Natural Language Processing with Python
Let users tell the story: evaluating user experience with experience reports
CHI '10 Extended Abstracts on Human Factors in Computing Systems
Short text classification in twitter to improve information filtering
Proceedings of the 33rd international ACM SIGIR conference on Research and development in information retrieval
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Pulse: mining customer opinions from free text
IDA'05 Proceedings of the 6th international conference on Advances in Intelligent Data Analysis
The effect of task assignments and instruction types on remote asynchronous usability testing
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Accessibility in smartphone applications: what do we learn from reviews?
Proceedings of the 15th International ACM SIGACCESS Conference on Computers and Accessibility
What are you complaining about?: a study of online reviews of mobile applications
BCS-HCI '13 Proceedings of the 27th International BCS Human Computer Interaction Conference
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Internet review sites allow consumers to write detailed reviews of products potentially containing information related to user experience (UX) and usability. Using 5198 sentences from 3492 online reviews of software and video games, we investigate the content of online reviews with the aims of (i) charting the distribution of information in reviews among different dimensions of usability and UX, and (ii) extracting an associated vocabulary for each dimension using techniques from natural language processing and machine learning. We (a) find that 13%-49% of sentences in our online reviews pool contain usability or UX information; (b) chart the distribution of four sets of dimensions of usability and UX across reviews from two product categories; (c) extract a catalogue of important word stems for a number of dimensions. Our results suggest that a greater understanding of users' preoccupation with different dimensions of usability and UX may be inferred from the large volume of self-reported experiences online, and that research focused on identifying pertinent dimensions of usability and UX may benefit further from empirical studies of user-generated experience reports.