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Electronic Commerce Research
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There has been damage to users due to security problems such as personal information leaks and spam etc. by IT convergence in various information communication industries. Since where the responsibility for this damage lies, compensation systems and damage estimation criteria have not been prepared yet, its compensation is solved by civil litigation between service providers and users. In addition, for security services provided, the standardized clauses of a contract with consumers are provider-oriented articles to be disadvantageous to service users, and detailed compensation criteria have not been prepared in reality. Therefore, it is time to need to prepare a damage compensation system and an estimation criterion for protecting users against technical and legal troubles that could arise when providing security services.In order to solve these problems, this paper developed a damage compensation index for sustainable security service. In detail, by analyzing damage compensation criteria and cases for general information communication services, a damage compensation index on security services was developed for a goal of VoIP services. It could offer voluntary improvement of service quality for service providers, and simplicity of damage compensation for users. Additionally, it could socially give benefits of increasing the number of companies to apply the security SLA and mitigating legal disputes.