The Effect of Perceived Security on Consumers' Intent to Use: Satisfaction and Loyalty to M-Commerce in China

Authors:
Hongjiang Xu
Affiliations:
College of Business, Butler University, Indianapolis, IN, USA
Venue:
Journal of Electronic Commerce in Organizations
Year:
2013

Citing 9
Cited 0

Software security and privacy risks in mobile e-commerce

Communications of the ACM
Are intelligent e-commerce agents partners or predators?

Communications of the ACM - The Adaptive Web
Building customer trust in mobile commerce

Communications of the ACM - Digital rights management
An Analysis of Online Customer Complaints: Implications for Web Complaint Management

HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 7 - Volume 7
Current progress of e-commerce adoption: small and medium enterprises in Hong Kong

Communications of the ACM - Why CS students need math
Using Multivariate Statistics (5th Edition)

Using Multivariate Statistics (5th Edition)
The role played by perceived usability, satisfaction and consumer trust on website loyalty

Information and Management
Electronic Commerce 2010

Electronic Commerce 2010
Predicting consumer decisions to adopt mobile commerce: Cross country empirical examination between China and Malaysia

Decision Support Systems

Quantified Score

Hi-index	0.00

Visualization

Abstract

M-commerce as a special form of e-commerce has grown rapidly both in developed and developing countries. New advancements in its underlying technology have increased the functionality of m-commerce. However, they also present potential security risks. Security issues have been a top concern for m-commerce management. In spite of the benefits m-commerce could bring, new security and privacy risks, in particular to the wireless medium and devices, abound in m-commerce applications. With the largest mobile market, China has seen the most rapid growth in the development of mobile communications in the world. This study investigates the relationship between consumers' perceived m-commerce security and their behavior regarding intent to use, satisfaction and loyalty to m-commerce in China. A research framework was developed and tested together with research hypotheses through a cross-sectional large scaled survey. The results showed that the consumers' perceived m-commerce security has a statistically significant effect on consumers' intent to use, satisfaction and loyalty to m-commerce in China.