Machine Learning
Ensemble Methods in Machine Learning
MCS '00 Proceedings of the First International Workshop on Multiple Classifier Systems
IEEE Transactions on Pattern Analysis and Machine Intelligence
Rotation Forest: A New Classifier Ensemble Method
IEEE Transactions on Pattern Analysis and Machine Intelligence
RotBoost: A technique for combining Rotation Forest and AdaBoost
Pattern Recognition Letters
Handling class imbalance in customer churn prediction
Expert Systems with Applications: An International Journal
Customer churn prediction using improved balanced random forests
Expert Systems with Applications: An International Journal
Computational Statistics & Data Analysis
Expert Systems with Applications: An International Journal
Toward a successful CRM: variable selection, sampling, and ensemble
Decision Support Systems
An effective refinement strategy for KNN text classifier
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Mining data with random forests: A survey and results of new tests
Pattern Recognition
An empirical evaluation of rotation-based ensemble classifiers for customer churn prediction
Expert Systems with Applications: An International Journal
Customer churn prediction in telecommunications
Expert Systems with Applications: An International Journal
K nearest sequence method and its application to churn prediction
IDEAL'06 Proceedings of the 7th international conference on Intelligent Data Engineering and Automated Learning
IEEE Transactions on Neural Networks
A novel feature selection method based on normalized mutual information
Applied Intelligence
Data stream classification with artificial endocrine system
Applied Intelligence
Boosting-SVM: effective learning with reduced data dimension
Applied Intelligence
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Churn prediction in telecom has recently gained substantial interest of stakeholders because of associated revenue losses.Predicting telecom churners, is a challenging problem due to the enormous nature of the telecom datasets. In this regard, we propose an intelligent churn prediction system for telecom by employing efficient feature extraction technique and ensemble method. We have used Random Forest, Rotation Forest, RotBoost and DECORATE ensembles in combination with minimum redundancy and maximum relevance (mRMR), Fisher's ratio and F-score methods to model the telecom churn prediction problem. We have observed that mRMR method returns most explanatory features compared to Fisher's ratio and F-score, which significantly reduces the computations and help ensembles in attaining improved performance. In comparison to Random Forest, Rotation Forest and DECORATE, RotBoost in combination with mRMR features attains better prediction performance on the standard telecom datasets. The better performance of RotBoost ensemble is largely attributed to the rotation of feature space, which enables the base classifier to learn different aspects of the churners and non-churners. Moreover, the Adaboosting process in RotBoost also contributes in achieving higher prediction accuracy by handling hard instances. The performance evaluation is conducted on standard telecom datasets using AUC, sensitivity and specificity based measures. Simulation results reveal that the proposed approach based on RotBoost in combination with mRMR features (CP-MRB) is effective in handling high dimensionality of the telecom datasets. CP-MRB offers higher accuracy in predicting churners and thus is quite prospective in modeling the challenging problems of customer churn prediction in telecom.