A training algorithm for optimal margin classifiers
COLT '92 Proceedings of the fifth annual workshop on Computational learning theory
C4.5: programs for machine learning
C4.5: programs for machine learning
Machine Learning
Self-organizing maps
Support vector machine active learning for image retrieval
MULTIMEDIA '01 Proceedings of the ninth ACM international conference on Multimedia
A Tutorial on Support Vector Machines for Pattern Recognition
Data Mining and Knowledge Discovery
Estimating the Support of a High-Dimensional Distribution
Neural Computation
Neural Computation
Expert Systems with Applications: An International Journal
Improved use of continuous attributes in C4.5
Journal of Artificial Intelligence Research
Customer churn prediction using improved one-class support vector machine
ADMA'05 Proceedings of the First international conference on Advanced Data Mining and Applications
A novel evolutionary data mining algorithm with applications to churn prediction
IEEE Transactions on Evolutionary Computation
KES'10 Proceedings of the 14th international conference on Knowledge-based and intelligent information and engineering systems: Part I
A rule-based method for customer churn prediction in telecommunication services
PAKDD'11 Proceedings of the 15th Pacific-Asia conference on Advances in knowledge discovery and data mining - Volume Part I
Customer churn prediction in telecommunications
Expert Systems with Applications: An International Journal
Hi-index | 12.05 |
In order to improve the prediction rates of churn prediction in land-line telecommunication service field, this paper proposes a new set of features with three new input window techniques. The new features are demographic profiles, account information, grant information, Henley segmentation, aggregated call-details, line information, service orders, bill and payment history. The basic idea of the three input window techniques is to make the position order of some monthly aggregated call-detail features from previous months in the combined feature set for testing be as the same one as for training phase. For evaluating these new features and window techniques, the two most common modelling techniques (decision trees and multilayer perceptron neural networks) and one of the most promising approaches (support vector machines) are selected as predictors. The experimental results show that the new features with the new window techniques are efficient for churn prediction in land-line telecommunication service fields.