Heuristic evaluation of user interfaces
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Modeling and predicting human error
Human performance models for computer-aided engineering
Effective sounds in complex systems: the ARKOLA simulation
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Designing the user interface (2nd ed.): strategies for effective human-computer interaction
Designing the user interface (2nd ed.): strategies for effective human-computer interaction
Expertise and technology
Design rules based on analyses of human error
Communications of the ACM
Interactive System Design
Graphical User Interface Design and Evaluation: A Practical Process
Graphical User Interface Design and Evaluation: A Practical Process
Human-Computer Interaction
A Practical Guide to Usability Testing
A Practical Guide to Usability Testing
User Centered System Design; New Perspectives on Human-Computer Interaction
User Centered System Design; New Perspectives on Human-Computer Interaction
Empowering followers in virtual teams: Guiding principles from theory and practice
Computers in Human Behavior
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User-Centered Design puts the users at the center of the design activity by involving them from the very beginning in the process and by iteratively testing and re-designing the product. In every testing and evaluation phase human error analysis plays an important role. Although it is not possible to design systems in which people do not make errors, much can be done to minimize the incidence of error, to maximize error detection, and to make easier error recovery. However, the qualitative analysis on human error has not received the attention that it deserves. In the paper the main features of the user-centered approach are sketched and a set of guidelines for handling human error is presented. An example drawn from our design experience is reported for each guideline.