Client satisfaction with outsourced IT services: a transaction-cost approach
ICIS '99 Proceedings of the 20th international conference on Information Systems
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Integrating Outsourcing in the Maintenance Process
Information Technology and Management
Using Code Metrics to Predict Maintenance of Legacy Programs: A Case Study
ICSM '01 Proceedings of the IEEE International Conference on Software Maintenance (ICSM'01)
A theoretical framework for measuring the success of customer relationship management outsourcing
Business strategies for information technology management
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Strategies for managing IS/IT personnel
Strategies for global information systems development
Information and Management
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