Critical success factors for information systems outsourcing management: a software development lifecycle view

Authors:
Hanlie Smuts;Alta van der Merwe;Paula Kotzé;Marianne Loock
Affiliations:
University of South Africa, Featherbrooke Estate, South Africa;University of South Africa, Pretoria, South Africa;University of South Africa, Pretoria, South Africa;University of South Africa, UNISA, South Africa
Venue:
SAICSIT '10 Proceedings of the 2010 Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists
Year:
2010

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Abstract

Information systems (IS) outsourcing is a serious commitment -- a formal relationship underpinned by a contractual agreement, with long-term consequences among two or more organisations. Many organisations end up frustrated as they learn that their attempts at IS outsourcing have failed. However, some failures could be avoided with knowledge of common pitfalls and critical success factors of such IS outsourcing contracts. This paper investigates essential aspects of IS outsourcing management during the software development life cycle. The survey results are reported in conjunction with findings in the literature of similar studies in other markets, and unique contributors to IS outsourcing in this particular context in the South African corporate market, are identified.