Decision analysis: practice and promise
Management Science
A two-level investigation of information systems outsourcing
Communications of the ACM
Offshore outsourcing of software development and maintenance: a framework for issues
Information and Management
Incorporating critique and argumentation in DSS
Decision Support Systems
ICIS '00 Proceedings of the twenty first international conference on Information systems
The New Science of Management Decision
The New Science of Management Decision
Information Systems Outsourcing; Myths, Metaphors, and Realities
Information Systems Outsourcing; Myths, Metaphors, and Realities
Innovating mindfully with information technology
MIS Quarterly
Combining transaction cost and resource-based insights to explain IT implementation outsourcing
Information Systems Frontiers
SAICSIT '10 Proceedings of the 2010 Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists
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IT outsourcing is a complex and opaque decision problem. Managers facing a decision about IT outsourcing have difficulty in framing what needs to be thought about further in their discourses. Framing is one of the most crucial steps of human decision making and needs to be assisted to better understand a decision situation. In this research, we examine a number of decision primitives in the context of an IT outsourcing decision situation. We demonstrate how the decision primitives can be employed so that managers can probe deep to better understand a decision situation and to establish a decision basis. In the organizational setting, we exemplify the use of the decision primitives in relation to the perceived outsourcing implications for the managers looking for assistance in accommodating a knowledge management perspective on IT outsourcing. Consequently, we induce insight and a guideline on how to use knowledge management for effective outsourcing in one of the leading financial institutes in Europe.