Designing the user interface: strategies for effective human-computer interaction
Designing the user interface: strategies for effective human-computer interaction
Writing better computer user documentation: from paper to online
Writing better computer user documentation: from paper to online
Designing and writing online documentation: help files to hypertext
Designing and writing online documentation: help files to hypertext
Online Help: Design and Evaluation
Online Help: Design and Evaluation
Readers' expectations and writers' goals in the late age of print
SIGDOC '96 Proceedings of the 14th annual international conference on Systems documentation: Marshaling new technological forces: building a corporate, academic, and user-oriented triangle
When the chips are down: Social and technical aspects of computer failure and repair
Interacting with Computers
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Proceedings of the 27th ACM international conference on Design of communication
How accessible are the voice-guided automatic teller machines for the visually impaired?
Proceedings of the 30th ACM international conference on Design of communication
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