Quality function deployment as applied to a health care system

Service quality improvement through business process management based on data mining

ACM SIGKDD Explorations Newsletter

Quality function deployment: a comprehensive literature review

International Journal of Data Analysis Techniques and Strategies

An integrated fuzzy QFD model proposal on routing of shipping investment decisions in crude oil tanker market

Expert Systems with Applications: An International Journal

Service improvement by business process management using customer complaints in financial service industry

Expert Systems with Applications: An International Journal

Use of ANP weighted crisp and fuzzy QFD for product development

Expert Systems with Applications: An International Journal