Contextual design: using customer work models to drive systems design

Authors:
Karen Holtzblatt;Hugh Beyer
Affiliations:
InContext Enterprises, Inc., 249 Ayer Rd., Suite 301, Harvard, MA;InContext Enterprises, Inc., 249 Ayer Rd., Suite 301, Harvard, MA
Venue:
Conference Companion on Human Factors in Computing Systems
Year:
1996

Process modeling

Communications of the ACM - Special issue on analysis and modeling in software development
Making customer-centered design work for teams

Communications of the ACM
If we're a team why don't we act like one?

interactions
Representations of work

Communications of the ACM
Contextual design: principles and practice

Field methods casebook for software design
Calling Down the Lightning

IEEE Software
Work-Oriented Design of Computer Artifacts

Work-Oriented Design of Computer Artifacts

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