IT outsourcing: some implications for building usable IT systems

Customer responsibility for ensuring usability: requirements on the user interface development process

Journal of Systems and Software

Cost-justifying usability

Cost-justifying usability

Cost justification of usability engineering: a vendors's perspective

Cost-justifying usability

HCI challenges in government contracting: a CHI '94 SIG report

ACM SIGCHI Bulletin

Reversing the charges

interactions

HCI challenges in government contracting: a CHI '95 workshop

ACM SIGCHI Bulletin

Integrating human factors in customer support systems development using a multi-level organisational approach

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Usability engineering: industry-government collaboration for system effectiveness and efficiency

ACM SIGCHI Bulletin