Integrating human factors on a large scale: product usability champions
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Pitching usability to your organization
interactions
IT outsourcing: some implications for building usable IT systems
ACM SIGCHI Bulletin
Selling usability to organisations: strategies for convincing people of the value of usability
CHI 98 Cconference Summary on Human Factors in Computing Systems
Successful strategies for selling usability into organisations
CHI '99 Extended Abstracts on Human Factors in Computing Systems
Electronic Commerce Customer Relationship Management: A Research Agenda
Information Technology and Management
The bull's-eye: a framework for web application user interface design guidelines
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Strategic usability: introducing usability into organisations
CHI EA '97 CHI '97 Extended Abstracts on Human Factors in Computing Systems
Proceedings of the 2007 conference on Human interface: Part I
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