Strategic usability: introducing usability into organisations

Authors:
Sarah Bloomer;Rachel Croft;Helen Kieboom
Affiliations:
The Hiser Group, Prahran Vic, Australia;The Hiser Group, Prahran Vic, Australia;The Hiser Group, Prahran Vic, Australia
Venue:
CHI EA '97 CHI '97 Extended Abstracts on Human Factors in Computing Systems
Year:
1997

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Abstract

Usability may now be practised by a large number of software developers, but has yet to gain wide acceptance. Communicating the value of usability must happen across multiple levels of an organisation, and requires speaking several "languages". This practical, hands-on tutorial will cover techniques for convincing management or potential clients of the value of usability, in terms each group understands. It will examine what is required to develop a usability strategy for a whole organisation to finding data to convince stakeholders of a single usability activity.