The trouble with computers
Reducing the gap between what users know and what they need to know
CUU '00 Proceedings on the 2000 conference on Universal Usability
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
"Bloat": the objective and subject dimensions
CHI '00 Extended Abstracts on Human Factors in Computing Systems
Design and evaluation of a command recommendation system for software applications
ACM Transactions on Computer-Human Interaction (TOCHI)
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