"Bloat": the objective and subject dimensions

Authors:
Joanna McGrenere
Affiliations:
University of Toronto, Toronto, ON Canada
Venue:
CHI '00 Extended Abstracts on Human Factors in Computing Systems
Year:
2000

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Abstract

"Bloat", a term that has existed in the technical community for many years, is increasingly receiving attention in the popular press. However, it is seldom clear exactly what "bloat" is. Our extensive study of 53 users of a complex software application, Microsoft Word, Office97, provided an opportunity to explore the concept of "bloat" in detail. We specify the concept of "bloat" and argue that it has both objective and subjective dimensions.