Hospital Operating Room Capacity Expansion
Management Science
Scalability of indexing structures in a production systems testbed for computational research
Computers and Industrial Engineering - Special issue: Selected papers from the 31st international conference on computers & industrial engineering
Dynamic Control of a Multiclass Queue with Thin Arrival Streams
Operations Research
Real-time prediction of order flowtimes using support vector regression
Computers and Operations Research
Effective on-line algorithms for reliable due date quotation and large-scale scheduling
Journal of Scheduling
The Impact of Delay Announcements in Many-Server Queues with Abandonment
Operations Research
Estimating order lead times in hybrid flowshops with different scheduling rules
Computers and Industrial Engineering
Scalability of indexing structures in a production systems testbed for computational research
Computers and Industrial Engineering - Special issue: Selected papers from the 31st international conference on computers & industrial engineering
Dynamic Lead-Time Quotation for an M/M/1 Base-Stock Inventory Queue
Operations Research
Pricing Time-Sensitive Services Based on Realized Performance
Manufacturing & Service Operations Management
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This paper examines two due-date setting problems first studied by Wein (1991). The first problem seeks to minimize the average due-date lead time (due-date minus arrival date) of jobs subject to a constraint on the fraction of tardy jobs (Problem I) while the second uses the same objective subject to a constraint on average job tardiness (Problem II). We show that under very general conditions, Problem I leads to unethical practice (i.e., quote lead times for which there is no hope to achieve when the system is highly congested) while Problem II results in policies that quote lead times that are monotonically increasing with the congestion level. Furthermore, we prove that Problem II is equivalent to a policy that is widely used and is easy to compute. This policy quotes lead times that guarantee the same serviceability level (the fraction of tardy jobs) to all jobs.