A comparison of synchronous remote and local usability studies for an expert interface
CHI '04 Extended Abstracts on Human Factors in Computing Systems
Using task context to improve programmer productivity
Proceedings of the 14th ACM SIGSOFT international symposium on Foundations of software engineering
Let your users do the testing: a comparison of three remote asynchronous usability testing methods
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The effect of task assignments and instruction types on remote asynchronous usability testing
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Reprint of a process model for developing usable cross-cultural websites
Interacting with Computers
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The Internet enables cheap, rapid, and large-scale distribution of software for evaluation purposes. It also presents hitherto unprecedented, and currently underutilized, opportunities for increasing user-developer communication in software development. For instance, the Internet can be used as a medium for collecting "direct" user feedback in the form of subjective user reports, as well as "indirect" feedback in the form of automatically-captured data about application and user behavior. Both of these practices, however, face a number of challenges that can be summarized in the following statement: there is more feedback to be collected -- ranging in quality from useful to useless -- than there is time and resources to sift through and act upon the meaningful parts. This paper describes an Internet-based approach for capturing user feedback -- both "direct" and "indirect" -- that attempts to address this problem by focusing feedback collection based on the notion of "usage expectations" in the development process.