Learning to use a word processor: by doing, by thinking, and by knowing
Human factors in computer systems
Effects of icon design on human-computer interaction
International Journal of Man-Machine Studies
Developing user interfaces: ensuring usability through product & process
Developing user interfaces: ensuring usability through product & process
Internationalization and translation: some guidelines for the design of human-computer interfaces
Designing user interfaces for international use
The trouble with computers
Remote evaluation: the network as an extension of the usability laboratory
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
SIGCPR '99 Proceedings of the 1999 ACM SIGCPR conference on Computer personnel research
Global-software development lifecycle: an exploratory study
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Human-Computer Factors: A Study of Users and Information Systems
Human-Computer Factors: A Study of Users and Information Systems
Consumer trust in an Internet store
Information Technology and Management
Cultural Bases of Interface Acceptance: Foundations
HCI '96 Proceedings of HCI on People and Computers XI
Prototyping praxis: constructing computer systems and building belief
Human-Computer Interaction
Cultural interface design: global colors study
OTM'06 Proceedings of the 2006 international conference on On the Move to Meaningful Internet Systems: AWeSOMe, CAMS, COMINF, IS, KSinBIT, MIOS-CIAO, MONET - Volume Part I
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In this paper we present a process model for developing usable cross-cultural websites. Compatible with ISO 13407, the process model documents an abstraction of the design process focusing on cultural issues in development. It provides a framework in which a variety of user-based and expert-based techniques for analysis and design are placed within the life-cycle of website development. In developing the model, we relate practical approaches to design with theories and models of culture and discuss the relevance of such theories to the practical design process. In particular we focus on four key concerns: how an audit of local website attractors can inform the design process; the concept of a cultural fingerprint to contrast websites with the cultural needs of local users; the problems associated with user evaluation; and cross-cultural team development. We then show their relation to our process model. We conclude by summarising our contribution to date within the field.