Let your users do the testing: a comparison of three remote asynchronous usability testing methods
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A three-level approach for analyzing user behavior in ongoing relationships
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: applications and services
Structural approach to design user interface
Computers in Industry
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A case study is presented in which remote usability evaluation methods were used in the development of a new Internet service. The new service provided access to email using a standard web browser. User session logs, which included keystroke level event records, were examined for approximately 600 of the service trial users. This allowed temporal and activity analysis of user behavior, as well as the detection of general session usage patterns. In addition to keystroke level data, feedback about the service was collected using a public discussion forum. The user feedback messages were coded and analyzed to confirm important service benefits, and to identify and understand potential service enhancements. The trial feedback, taken collectively, suggests important attributes that both prevent and invite user adoption of a new email client application.