The quality of expertise: implications of expert-novice differences for knowledge acquisition
ACM SIGART Bulletin - Special issue on knowledge acquisition
Errors in computerized office work: differences between novice and expert users
ACM SIGCHI Bulletin
User and task analysis for interface design
User and task analysis for interface design
Web usage mining for Web site evaluation
Communications of the ACM
Extracting usability information from user interface events
ACM Computing Surveys (CSUR)
The state of the art in automating usability evaluation of user interfaces
ACM Computing Surveys (CSUR)
Analysis of Web Browsing Behavior - a great potential for psychological research
TAMODIA '02 Proceedings of the First International Workshop on Task Models and Diagrams for User Interface Design
Remote evaluation for post-deployment usability improvement
AVI '98 Proceedings of the working conference on Advanced visual interfaces
Analysis of web-usage behavior for focused web sites: a case study
Journal of Software Maintenance and Evolution: Research and Practice - Special issue: Web site evolution
E-learning personalization based on itineraries and long-term navigational behavior
Proceedings of the 13th international World Wide Web conference on Alternate track papers & posters
Making sense of low-level usage data to understand user activities
SAICSIT '04 Proceedings of the 2004 annual research conference of the South African institute of computer scientists and information technologists on IT research in developing countries
Usage analysis: combining logging and qualitative methods
CHI '05 Extended Abstracts on Human Factors in Computing Systems
User Navigational Behavior in e-Learning Virtual Environments
WI '05 Proceedings of the 2005 IEEE/WIC/ACM International Conference on Web Intelligence
Identifying pedagogical, technological and organizational barriers in virtual learning environments
Proceedings of the 10th international ACM SIGACCESS conference on Computers and accessibility
User Centered Design of a Learning Object Repository
HCD 09 Proceedings of the 1st International Conference on Human Centered Design: Held as Part of HCI International 2009
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This paper describes a hybrid methodology to study users in ongoing relationships based on three levels of user data analysis. Most user-centered design methods are ideal for the analysis of users' needs, wants, and expectations at a specific point in time. However, nowadays, most online applications and services have recurrent users whose characteristics might vary not only over time but also depending on the task they want to accomplish and the context in which they are accomplishing it. Therefore, the common user research methods are not adequate for providing long term feedback. Our three-level approach methodology combines qualitative and quantitative data for analyzing user behavior over an extended period of time. The present study is based on an e-learning environment, which is a great example of a website with recurrent users whose behavior changes over time.