Making sense of low-level usage data to understand user activities

Authors:
Karen Renaud;Phil Gray
Affiliations:
Department of Computing Science, University of Glasgow, 17 Lilybank Gardens, Glasgow, G12 8RZ, United Kingdom;Department of Computing Science, University of Glasgow, 17 Lilybank Gardens, Glasgow, G12 8RZ, United Kingdom
Venue:
SAICSIT '04 Proceedings of the 2004 annual research conference of the South African institute of computer scientists and information technologists on IT research in developing countries
Year:
2004

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Abstract

Empirical studies of user activity, based on data collected from the systems with which users interact, present technical challenges related to the transformation of data streams to a form suitable for analysis. In this paper we discuss the particular challenges confronted during a study of user interruption behaviour based on low-level "keystroke" data and the ways in which these challenges were addressed. We also report on a method of data cleaning and analytical preparation that was developed and consider its effectiveness and potential applicability for similar studies.