Construction of interaction observation systems for collaboration analysis in groupware applications
Advances in Engineering Software
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At the National Institute of Standards and Technology (NIST), we are in the process of instituting and assessing collaboration technologies for manufacturing applications. This position paper for the Computer Supported Cooperative Work (CSCW) Evaluation Methodologies Workshop briefly describes the modified field study method used to evaluate a groupware system supporting both synchronous and asynchronous communications over data for manufacturing research and operations teams. The paper also briefly describes the context in which the work is being performed, the groupware system being evaluated, data collection techniques and tools, an overview of the types of metrics used and some technical issues facing this endeavor.