ITS: a tool for rapidly developing interactive applications
ACM Transactions on Information Systems (TOIS)
Designing SpeechActs: issues in speech user interfaces
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
Talking to the Conversation Machine: An Empirical Study
INTERACT '97 Proceedings of the IFIP TC13 Interantional Conference on Human-Computer Interaction
Issues and Concerns in Internet Based Financial Applications: An Example from an Auto Finance System
HICSS '99 Proceedings of the Thirty-second Annual Hawaii International Conference on System Sciences-Volume 5 - Volume 5
Prototyping: generating ideas or cargo cult designs?
interactions - Robots!
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Rapid technological change requires that system designers explore potential design spaces widely before committing to a local design space in which to evolve a problem solution. We discuss an approach for doing this, which we base on an analogy with an approach used by graphic designers. We have observed that our colleagues in the graphic design community begin exploring a problem space by generating multiple, divergent design ideas. They then proceed to elaborate them -- extending, combining and discarding -- as the problem space dictates. We illustrate our adaptation of this approach with a case study of our initial design work on a system for supporting self-service sales of information technology (IT).