m-powering personnel for e-business change

Authors:
Colin Ash;Janice Burn
Affiliations:
School of MIS, Edith Cowan University, Perth, West Australia;School of MIS, Edith Cowan University, Perth, West Australia
Venue:
SIGCPR '01 Proceedings of the 2001 ACM SIGCPR conference on Computer personnel research
Year:
2001

Citing 3
Cited 0

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Abstract

The paper examines a model that proposes various antecedents to successful e-business change management in ERP environments. A case study of an m-commerce project for a personnel management system within a large traditional engineering company is described in the context of this model. The specific goal of the research is to determine facilitators that lead to e-business project success of these change efforts. The results show that performance gains from the Intranet-ERP project were accompanied by the presences of facilitators in all dimensions of the framework. Of particular importance were those components related to employee empowerment — knowledge management, relationship building, and learning capacity. This has implications for both IT and user personnel and the future governance of the organisation.