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In this paper an ongoing research into dynamic intelligent handler of frequently asked questions (FAQs) is described. Although, the use of FAQs is widely used, there is no evidence that most FAQs contain frequently asked questions. This doubt arises due to the lack of a count of the number of times particular questions are asked; lack of indicators of the most recently asked question and a profile of users who asked these questions, and when these questions were last asked. These inadequacies render FAQs less useful for gauging user information needs and for devising appropriate interventions for different categories of users. Thus, a consulting environment in which an "intelligent handler" gets questions, dynamically creates FAQs with views based on user profiles, allows users to respond to questions and choose best response to questions is being developed.