Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
Enriching buyers' experiences: the SmartClient approach
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Intelligent profiling by example
Proceedings of the 6th international conference on Intelligent user interfaces
The FindMe Approach to Assisted Browsing
IEEE Expert: Intelligent Systems and Their Applications
Browsing databases with constraint hierarchies
Electronic Commerce Research
Critiquing-based recommenders: survey and emerging trends
User Modeling and User-Adapted Interaction
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Personalization in e-commerce has so far been server-centric, requiring users to create a separate individual profile on each server that they like to access. As product information is increasingly coming from multiple and heterogeneous sources, the number of profiles becomes unmanageably large. We present SmartClient, a technology based on constraint programming where a thin but intelligent client provides personalized information access for its user. As the process can run on the user's side, it allows much stronger filtering and visualization support with a wider range of personalization options than existing tools. It also eliminates the need to personalize many sites individually with different parameters, and supports product configuration and integration of different information sources in the same framework. We illustrate the technology using an application in travel e-commerce, which is currently under commercial deployment.