A review of the benefits of using hypermedia manuals

  • Authors:
  • Richard Crowder;Y. M. Sim;Gary Wills;Richard Greenough

  • Affiliations:
  • University of Southampton;University of Southampton;University of Southampton;Cranfield University, UK

  • Venue:
  • Proceedings of the 12th ACM conference on Hypertext and Hypermedia
  • Year:
  • 2001

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Abstract

The acceptance of a hypermedia system to support maintenance applications is to a large extent dependant on the ability to convince management that the system will prove beneficial. This paper reviews the assessment criteria used by a number of authors, with the objective of providing a common set of criteria that can be applied to very large industrial applications.