Improving a human-computer dialogue
Communications of the ACM
Usability engineering at a discount
Proceedings of the third international conference on human-computer interaction on Designing and using human-computer interfaces and knowledge based systems (2nd ed.)
Industrial strength hypermedia: requirements for a large engineering enterprise
HYPERTEXT '91 Proceedings of the third annual ACM conference on Hypertext
Finding usability problems through heuristic evaluation
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Towards an integrated information environment with open hypermedia systems
ECHT '92 Proceedings of the ACM conference on Hypertext
Development and evaluation of hypermedia for museum education: validation of metrics
ACM Transactions on Computer-Human Interaction (TOCHI)
An open framework for a multimedia medical document system (a multimedia document system framework)
Journal of Microcomputer Applications
Application of hypertext technology to assist maintenance on the shop floor
Computers and Industrial Engineering - Special issue on computer aided maintenance
International Journal of Human-Computer Studies
Software metrics (2nd ed.): a rigorous and practical approach
Software metrics (2nd ed.): a rigorous and practical approach
Designing model hypermedia applications
HYPERTEXT '97 Proceedings of the eighth ACM conference on Hypertext
Exploiting serendipity amongst users to provide support for hypertext navigation
HYPERTEXT '97 Proceedings of the eighth ACM conference on Hypertext
Human-computer interaction (2nd ed.)
Human-computer interaction (2nd ed.)
Integration of manufacturing information using open hypermedia
Computers in Industry - Special issue on multimedia in manufacturing
A review of the benefits of using hypermedia manuals
Proceedings of the 12th ACM conference on Hypertext and Hypermedia
Data Analysis Using SPSS for Windows - Version 6: A Beginner's Guide
Data Analysis Using SPSS for Windows - Version 6: A Beginner's Guide
Human-Computer Interaction
A Guide to Usability: Human Factors in Computing
A Guide to Usability: Human Factors in Computing
A Multimedia Authoring-in-the-Large Environment to Support Complex Product Documentation
Multimedia Tools and Applications
Towards A New Authoring Methodology for Large-Scale Hypermedia Applications
Multimedia Tools and Applications
Extending the role of the digital library: computer support for creating articles
Proceedings of the fifteenth ACM conference on Hypertext and hypermedia
Hypermedia maintenance support applications: benefits and development costs
Computers in Industry
The dynamic review journal: a scholarly archive
The New Review of Hypermedia and Multimedia - Special issue: Scholarly hypermedia
An Inquiry-led Personalised Navigation System (IPNS) using multi-dimensional linkbases
The New Review of Hypermedia and Multimedia
Hypermedia maintenance support applications: Benefits and development costs
Computers in Industry
Some empirical results on a multimedia work support system
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: applications and services
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A large hypermedia application has been developed to demonstrate the concept of factory wide hypermedia to support the maintenance of a major process line. As part of its development cycle, the performance of the software and its acceptance by the user community has been fully evaluated. The evaluation method considered in this paper focuses on the subjective opinion of the users and measured the ease with which users could retrieve the information required to perform specific tasks, and is considered suitable for other large industrial hypermedia applications. This research draws together standard evaluation techniques into a methodology for evaluating an industrial strength hypermedia application. The trials undertaken showed that the users were able to find the identical information in approximately one-third of the lime when using the hypermedia system, over a paper-based system, which equate to a significant cost savings during unscheduled maintenance periods.