Supporting articulation with the reconciler

Authors:
Gloria Mark;Victor Gonzalez;Marcello Sarini;Carla Simone
Affiliations:
University California, Irvine, CA;University California, Irvine, CA;University of Torino, Torino, Italy;University of Milano-Bicocca, Milano, Italy
Venue:
CHI '02 Extended Abstracts on Human Factors in Computing Systems
Year:
2002

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Abstract

A problem in distributed collaboration is the difficulty in resolving different perspectives. We conducted an experiment to test the Reconciler, a system designed to aid communicating partners in developing and using negotiated meanings of terms in text-based online communication. We found that with the system, groups used fewer clarifications and explanations for technical terms, which suggests that the system aided the memory of negotiated meanings. The results suggest that technology use can benefit articulation.