Causal Ambiguity, Complexity, and Capability-Based Advantage
Management Science
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From the Publisher:When you strip away the luster, novelty, and excitement surrounding the newest generation of computer software - multimedia software on CD-ROM - you find a world not of high-tech efficiency but of simple human muddling. This is what Fred Moody discovered when he spent more than a year shadowing a team of Microsoft developers working in the epicenter of the multimedia explosion - on a children's compact disc to be called Explorapedia.