Process Management to Quality Improvement: The Way to Design, Document and Re-engineer Business Systems

  • Authors:

  • Gary Born

  • Affiliations:

  • -

  • Venue:
  • Process Management to Quality Improvement: The Way to Design, Document and Re-engineer Business Systems
  • Year:
  • 1994

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Abstract

From the Publisher:Lavishly illustrated, it contains a systematic method encompassing the fundamental principles of quality management. Demonstrates that documentation lies at the core of quality management and explains how to write these documents using its systematic method. Scores of practical examples and detailed case studies provide a template for using this technique on typical quality systems in the U.S. and abroad.