Principles of software engineering management
Principles of software engineering management
Managing the software process
Soft systems methodology in action
Soft systems methodology in action
Systems: concepts, methodologies, and applications (2nd ed.)
Systems: concepts, methodologies, and applications (2nd ed.)
Process Management to Quality Improvement: The Way to Design, Document and Re-engineer Business Systems
Progress Towards RACE: A 'Soft-Centered' Requirements Definition Method
Software Quality and Productivity: Theory, practice and training
Integrating Soft Systems and Object-Oriented Analysis
ICRE '96 Proceedings of the 2nd International Conference on Requirements Engineering (ICRE '96)
Organisational Learning and Software Process Improvement: A Case Study
LSO '01 Proceedings of the Third International Workshop on Advances in Learning Software Organizations
A maturity model for the implementation of software process improvement: an empirical study
Journal of Systems and Software - Special issue: The new context for software engineering education and training
Identifying high perceived value practices of CMMI level 2: An empirical study
Information and Software Technology
| Hi-index | 0.00 |
In any organization reaching a quality standard means embarking on a programme of continuous change. Change is, however, disruptive and to many of those affected unwelcome so it is important to approach this task carefully if genuine overall improvement is to be achieved. This paper offers some views on this issue based on the experience of attempting to help define and implement a Quality Management System (QMS) for an IT organization over a two-year period. The work was funded under the UKTeaching Company Scheme (TCS) and involved the University of Ulster working with the MIS Department of AVXLtd. an international electronics company. The project is described in detail and a series of ‘lessons learnt‘ presented.