ISICT '03 Proceedings of the 1st international symposium on Information and communication technologies
Rigorous development of prompting dialogues
Journal of Biomedical Informatics
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From the Publisher:A timely, hands-on guide to building voice applications with VoiceXML 2.0VoiceXML unites the power of the Internet with the ubiquity of the telephone, making it possible for businesses to replace legacy, proprietary IVR platforms with a unified architecture for delivering automated self-service from any device. Without exception, every major voice and call center technology company has embraced VoiceXML, and tens of thousands of developers have already begun building and deploying VoiceXML applications. In this book, experts Chetan Sharma and Jeff Kunins explore this powerful technology and offer you a clear understanding of VoiceXML, its history, and its business uses. Providing insights that will help your company improve customer service quality and reduce costs, this informative reference manual introduces you to VoiceXML and serves as a practical programming resource for professional VoiceXML developers. Youll learn how to create a VoiceXML development environment, and receive tutorials on topics such as VoiceXML 2.0 vendor-independent grammars and deployment options for successful voice applications. Two appendices contain the source code for field service case studies and various VoiceXML tips and tricks. Along the way, youll discover: VoiceXML programming and security Comparison of network-based and premise-based deployment options The voice application life cycle Designing effective Voice User Interface (VUI A case study of building an application Dynamic VoiceXML: Generating voice applications from server-side data Various elements to consider while implementing your voice strategy Challenges and innovations of the future The CD-ROM contains code from the book, as well as toolkits and white papers from leading vendors such as Motorola, IBM, and Nuance. Professional Developers Guides The Professional Developers Guide series provides the first in-depth look at recent or emerging programming technologies. Experienced programmers and developers will find comprehensive coverage of new programming standards as well as code, sample programs, developers tools, and applications that will make programming for a new technology much easier. Wiley Computer Publishing Timely. Practical. Reliable. Author Biography: CHETAN SHARMA is Director of R&D at Luminant Worldwide, a leading Internet professional services firm. In this role, he provides vision and strategic direction, directs R&D efforts, and focuses on exploring and evangelizing emerging technologies. He is frequently invited to speak at industry conferences worldwide and is often quoted in media publications. He is also the author of Wireless Internet Enterprise Applications (Wiley) and he holds patents in wireless communications. JEFF KUNINS is Senior Manager of Technical Marketing at Tellme Networks, Inc., and a frequent speaker at industry shows like Wireless DevCon. He holds patents in Web-based security and zero-footprint voice application development, and is one of the seminal evangelists of VoiceXML technology.