Connecting technical communicators with technical developers

  • Authors:
  • Kenny Wong;Scott Tilley

  • Affiliations:
  • University of Alberta, ON, Canada;University of California, Riverside, CA

  • Venue:
  • Proceedings of the 20th annual international conference on Computer documentation
  • Year:
  • 2002

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Abstract

Most program documentation is written by developers for developers. This often results in documentation that is less than satisfactory in terms of quality, relevance, and longevity of information to developers who will be responsible for subsequent enhancements to the product. This paper outlines an approach to producing effective program documentation by connecting technical communicators and technical developers in a pair-wise manner. This approach is modeled on the development methodology advocated by eXtreme Programming (XP). Programmers who adopt XP work in pairs, and thus are in constant communication with one another. By pairing a technical communicator with a technical developer, many of the same benefits can be gained. Rather than eschewing program documentation, the paired communicator and developer instead produce high-quality documentation during the development process, with little extra effort, resulting in a more maintainable software application. The paper also describes some recent experiences in pairing a senior person and a junior person in communicator and developer roles to enhance program documentation of a long-lived and popular research application.