Mapping cognitive demands in complex problem-solving worlds
International Journal of Man-Machine Studies - Knowledge acquisition for knowledge-based systems. Part 2
Intelligent aids, mental models, and the theory of machines
International Journal of Man-Machine Studies - Special Issue: Cognitive Engineering in Dynamic Worlds
An investigation of the applicability of expert systems to job shop scheduling
International Journal of Man-Machine Studies
Visual interactive simulation modeling in a decision support role
Computers and Operations Research
Knowledge engineering for industrial expert systems
Automatica (Journal of IFAC)
Journal of Systems and Software
Information/knowledge acquisition methods for decision support systems and expert systems
Information Processing and Management: an International Journal
Human Problem Solving
Learning in Dynamic Decision Making: The Recognition Process
Computational & Mathematical Organization Theory
A flexible model for simulation of software development process
Proceedings of the 48th Annual Southeast Regional Conference
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We describe the use of simulation‐based experiments to assess the computer support needs of automation supervisors in the United States Postal Service (USPS). Because of the high cost of the proposed system, the inability of supervisors to articulate their computer support needs, and the infeasibility of direct experimentation in the actual work environment, we used a simulation to study end‐user decision making, and to experiment with alternative computer support capabilities. In Phase One we investigated differences between expert and novice information search and decision strategies in the existing work environment. In Phase Two, we tested the impact of computer support features on performance. The empirical results of the two experiments showed how to differentially support experts and novices, and the effectiveness of proposed information systems before they were built. The paper concludes by examining the implications of the project for the software requirements engineering community.