World Wide Web enabled operational support systems — a testing perspective

Authors:
R. J. Croucher
Affiliations:
BT Laboratories, Martlesham Heath, Ipswich, Suffolk, England IP 5 3RE
Venue:
BT Technology Journal
Year:
1997

Citing 4
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Abstract

BT uses many operational support systems (OSS) in the course of its business. The major customer service system (MCSS) is one such OSS used for electronic dialogue with major customers. The client/server approach currently used is being superseded with a call for a World Wide Web (WWW) interface and adoption of a mid-tier server/thin-client approach. This paper examines how practical verification, validation and test (VV&T) techniques can be applied to such systems. Three WWW technologies are examined here as researched and implemented within the MCSS Bali project. The three technologies are Common Gateway Interface (CGI), Java and Citrix WinFrame.