A service system for BT‘s major customers

  • Authors:

  • P. White

  • Affiliations:

  • BT Laboratories, Martlesham Heath, Ipswich, Suffolk, England IP 5 3RE

  • Venue:
  • BT Technology Journal
  • Year:
  • 1997

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Abstract

Customer service excellence is regarded as one of the key differentiators of BT‘s product and service protfolio. This paper discusses, from a technical perspective, the major customer service system (MCSS), and how it is helping to achieve excellent customer service for BT‘s global and major customers.