Dynamic hierarchical control for distributed problem solving
Data & Knowledge Engineering
Social conceptions of knowledge and action: DAI foundations and open systems semantics
Artificial Intelligence
The object advantage: business process reengineering with object technology
The object advantage: business process reengineering with object technology
Foundations of distributed artificial intelligence
Foundations of distributed artificial intelligence
COBRA fundamentals and programming
COBRA fundamentals and programming
Business object design and implementation workshop
Addendum to the proceedings of the 10th annual conference on Object-oriented programming systems, languages, and applications (Addendum)
A service system for BT‘s major customers
BT Technology Journal
Management of special services — designing for a changing world
BT Technology Journal
Multiservice billing system — a platform for the future
BT Technology Journal
The BT operational support systems architecture
BT Technology Journal
Customer Service System — past, present and future
BT Technology Journal
Customer handling intermediate server — an architecture-led project
BT Technology Journal
Management for Distributed Computing Environment-based applications
BT Technology Journal
Trends in Cooperative Distributed Problem Solving
IEEE Transactions on Knowledge and Data Engineering
Software Agents and Soft Computing: Towards Enhancing Machine Intelligence, Concepts and Applications
NetBill: An Internet commerce system optimized for network delivered services
COMPCON '95 Proceedings of the 40th IEEE Computer Society International Conference
Object-Oriented Software Engineering: A Use Case Driven Approach
Object-Oriented Software Engineering: A Use Case Driven Approach
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The information services market, emerging from the convergence of telecommunications, information technology, entertainment and other industries, poses serious challenges for operational support systems. Historical ways of understanding and delivering operational support functions will no longer work. Business management functions will increasingly be a major commercial differentiator in the new market. This paper argues that these functions need to be re-defined as business services so that a market can develop in them. It explains a technical approach to defining and building these business services, which is being researched at BT Laboratories, and which uses configurable business objects and intelligent agents. This approach offers the possibility of managing the complexity that the explosion of new information services will bring, and also of opening up exciting new business possibilities.