Managing the system life cycle (2nd ed.)
Managing the system life cycle (2nd ed.)
Object-oriented analysis and design with applications (2nd ed.)
Object-oriented analysis and design with applications (2nd ed.)
SMART — improving customer service
BT Technology Journal
A service system for BT‘s major customers
BT Technology Journal
Management of special services — designing for a changing world
BT Technology Journal
The BT operational support systems architecture
BT Technology Journal
Management for Distributed Computing Environment-based applications
BT Technology Journal
A service system for BT‘s major customers
BT Technology Journal
Multiservice billing system — a platform for the future
BT Technology Journal
Customer Service System — past, present and future
BT Technology Journal
Systems management of operational support systems applications
BT Technology Journal
Operational support systems for the future
BT Technology Journal
Managing change to BT‘s operational support systems
BT Technology Journal
Distributing Operational Support to Transform Business Operations
BT Technology Journal
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The customer handling intermediate server (CHIS) project is seeking to pioneer the implementation of key elements of a three-tier client/server architecture for BT‘s operational support systems (OSS). CHIS makes comprehensive use of the Open Group‘s Distributed Computing Environment (DCE).The paper explains the justification for CHIS, outlines its scope and design principles, and discusses the practical difficulties, both technical and managerial, which have been experienced in its initial stages, and the solutions adopted.