Metaphor, computing systems, and active learning
International Journal of Man-Machine Studies - Ellis Horwood series in artificial intelligence
The travel metaphor as design principle and training aid for navigating around complex systems
Proceedings of Third Conference of the British Computer Society Human-Interactio on People and computers III
The Design and Evaluation of Dialogues for Interactive Voice Response Services
BT Technology Journal
Towards a tool for the Subjective Assessment of Speech System Interfaces (SASSI)
Natural Language Engineering
Spatial metaphors for a speech-based mobile city guide service
Personal and Ubiquitous Computing
Visualisation improves the usability of voice-operated mobile phone services
International Journal of Human-Computer Studies
A study of developing auditory icons for mobile phone service applications in taiwan region
Proceedings of the 15th international conference on Human-computer interaction with mobile devices and services
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Results are presented from an experiment to measure objective and subjective user responses towards three implementations of an automated voice response telephone service, two embodying rich implementations of metaphors in the service messages including appropriate sound effects to enhance realism, a third using a non-metaphorical presentation of standard menu prompts. It was found that task completion rates, navigation of the service and attitudes were all improved with the use of metaphors.