The HomeNet field trial of residential Internet services
Communications of the ACM
Communication and information: alternative uses of the Internet in households
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Remote Homeplace Communication: What is It Like and How Might We Support It?
HCI 97 Proceedings of HCI on People and Computers XII
Digital Living — People-Centred Innovation and Strategy
BT Technology Journal
Configuring the Mobile User: Sociological and Industry Views
Personal and Ubiquitous Computing
Chatting with teenagers: Considering the place of chat technologies in teen life
ACM Transactions on Computer-Human Interaction (TOCHI)
Adding critical sensibilities to domestic communication technologies
International Journal of Human-Computer Studies
The ins and outs of home networking: The case for useful and usable domestic networking
ACM Transactions on Computer-Human Interaction (TOCHI)
Hi-index | 0.00 |
This paper describes results from the first stage of a long-term study of people‘s use of ICT (information and communications technology) products and services in the domestic environment. It is part of BT‘s ongoing commitment to understanding, modelling and meeting the needs of its residential customers. At one level the research has already generated significant knowledge that has led directly to commercial benefit; at a second it has validated a number of research methods needed to capture the data to build a rich picture of people‘s actual as well as reported behaviour. At a third level it has also generated significant new scientific knowledge about the use of ICT products.The next step is to build on these successes using a 1000 strong UK househo d panel to build an unprecedented and unparalleled understanding of how and why people purchase, adaptand adaptto ICT as UK society moves into the 21st century.