Agent-enhanced Workflow

  • Authors:
  • D. W. Judge;B. R. Odgers;J. W. Shepherdson;Z. Cui

  • Affiliations:
  • -;-;-;-

  • Venue:
  • BT Technology Journal
  • Year:
  • 1998

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Abstract

In agent-enhanced workflow, a community of intelligent, distributed and autonomous software agents is used to improve the management of business processes under the control of a workflow management system. These improvements are achieved by allowing the software agents to negotiate with each other to establish contracts that govern the distribution of work across a number of processing centres. Furthermore, the agents collaborate to perform real-time exception handling, and to co-ordinate the redistribution of work items to meet changing circumstances.