Software engineering: a practitioner's approach (2nd ed.)
Software engineering: a practitioner's approach (2nd ed.)
Phenomenology: a preferred approach to research on information systems
Trends in information systems
Soft systems methodology in action
Soft systems methodology in action
Information systems development and data modeling: conceptual and philosophical foundations
Information systems development and data modeling: conceptual and philosophical foundations
Requirements engineering and rapid development: an object-oriented approach
Requirements engineering and rapid development: an object-oriented approach
Decision-variable partitioning: an alternative modelling approach in soft systems methodology
European Journal of Information Systems
Requirements Engineering: A Good Practice Guide
Requirements Engineering: A Good Practice Guide
Client-Led Design: A Systemic Approach to Information System Definition
Client-Led Design: A Systemic Approach to Information System Definition
Using Uml: Software Engineering with Objects and Components
Using Uml: Software Engineering with Objects and Components
Understanding Computers and Cognition: A New Foundation for Design
Understanding Computers and Cognition: A New Foundation for Design
Cheating death: better software evolution
Systems engineering for business process change
A unified mechanism for information systems definition in action
Systems engineering for business process change
Global perspectives on legacy systems
Systems engineering for business process change
Action-oriented conceptual modelling
European Journal of Information Systems
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Creating, or adapting, information systems to support people undertaking purposeful action in organizational settings involves moving from: exploring the problem situation and thinking about what action to take, to thinking about how to support that action. In business settings this support will inevitably entail technology-based information systems. Most information system design approaches neglect the importance of the initial exploration and sense making phase and move directly to specifying the business process to be operationalised through the application of some software. The ideas described here have been developed with the intention of supporting a group of people navigating an inquiry through the shift in focus from: thinking about action, to thinking about support in a manner that promotes Client-led information system design. The ideas have been applied in practice through an Action Research field study in a UK banking organization and here we describe our navigational approach to IS design.