Soft systems methodology in action
Soft systems methodology in action
Communications of the ACM - Special issue Participatory Design
Information systems development and data modeling: conceptual and philosophical foundations
Information systems development and data modeling: conceptual and philosophical foundations
UML distilled: applying the standard object modeling language
UML distilled: applying the standard object modeling language
OPEN modeling language (OML) reference manual
OPEN modeling language (OML) reference manual
Diversity in information systems action research methods
European Journal of Information Systems
Requirements engineering and rapid development: an object-oriented approach
Requirements engineering and rapid development: an object-oriented approach
Requirements Engineering: A Good Practice Guide
Requirements Engineering: A Good Practice Guide
Information, Systems and Information Systems: Making Sense of the Field
Information, Systems and Information Systems: Making Sense of the Field
Client-Led Design: A Systemic Approach to Information System Definition
Client-Led Design: A Systemic Approach to Information System Definition
Participatory Design: Issues and Concerns
Computer Supported Cooperative Work
Modelling business processes for the purpose of redesign
Proceedings of the IFIP TC8 Open Conference on Business Process Re-engineering: Information Systems Opportunities and Challenges
A unified mechanism for information systems definition in action
Systems engineering for business process change
Generic business frameworks and action modeling
CM'96 Proceedings of the First international conference on Communication Modeling: The language/action perspective
Navigating the Gap Between Action and a Serving Information System
Information Systems Frontiers
A unified mechanism for information systems definition in action
Systems engineering for business process change
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The complex and dynamic environment in which information system development (ISD) is undertaken for today's business and organisational clients has lead to a focus on Rapid Application Development and evolutionary prototyping. However, such approaches focus only on specifying the requirements for the technological support and often fail to appreciate the actual problems faced by those involved within the situation of focus. An interpretivist approach to ISD places the emphasis on first creating a shared appreciation of the problems faced by those involved in the situation and on reaching an accommodation concerning purposeful action that may be undertaken with the hope of bringing improvement. From this appreciation of a desirable and feasible intervention, the information technology (IT) needed to support this action can be specified, or changes to an existing legacy computing system, identified. The aim of the UMISD project (a Unified Mechanism for Information Systems Definition) is to develop practical interpretivist approaches to ISD, by developing modelling methods that enable the design process to be "Client-Led", as far as is possible, rather than directed toward fulfilling the requirements imposed by engineering techniques. By applying "systems" ideas and Conversation Modelling we suggest an approach to information systems design that moves from the clients" description of the agreed intervention, to the specification for the technical provision. The ideas described here have been applied in a 'Field Study' within a UK national banking organisation. An example from practice is given, and the initial ideas are critically evaluated.