Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Soft systems methodology in action
Soft systems methodology in action
Transforming work: collaboration, learning, and design
Communications of the ACM
Populating the application: a model of awareness for cooperative applications
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Information Systems Development: Methodologies, Techniques and Tools
Information Systems Development: Methodologies, Techniques and Tools
Human-Computer Interaction
Information Systems Methodologies; A Framework for Understanding, 2nd Ed.
Information Systems Methodologies; A Framework for Understanding, 2nd Ed.
Deploying Group Communication Techniques in Network Management
Proceedings of the IFIP TC6/WG6.6 Third International Symposium on Integrated Network Management with participation of the IEEE Communications Society CNOM and with support from the Institute for Educational Services
The Challenges of CSCW for Open Distributed Processing
Proceedings of the IFIP TC6/WG6.1 International Conference on Open Distributed Processing II
The Role of Fuzzy Awareness Modelling in Cooperative Management
Information Systems Frontiers
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With the increasing implementation by networkedmission-critical applications, an enterprise network isbecoming the lifeline of an organization. Massiveinvestments are being made in the modernization of enterprise networks of diverse serviceorganizations, such as telecommunications andhealth-care providers. Organizations need to adapt tochanging business environment, such as the deregulationof telecommunication services. This necessitates a seamlessintegration of business management processes withenterprise network management processes. Hence there isa need for the formulation of new methodologies for there-engineering of management solutions (with focus onintegrated business processes), though most present daysolutions concentrate on the management of networkequipment only. This paper presents a new methodologyfor the reengineering of the management processesfor enterprise networks, based on Computer SupportedCooperative Work (CSCW) techniques.