Airline reservations systems: lessons from history
MIS Quarterly
The Development of the ERMA Banking System: Lessons from History
IEEE Annals of the History of Computing
Manufacturing the ERMA Banking System: Lessons from History
IEEE Annals of the History of Computing
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A history project has been initiated by the Harvard Graduate School of Business Administration to explore where, how, and why information technology has transformed an entire industry. Two industries have been covered: airlines and banking. Other studies are under way. Key findings have integrated two learning processes: how to change the organization's structure, and how to learn the new technology. A model of the process for reaching a dominant design has been established. A team of computer professionals with experience in the 1950s and beyond is helping to carry out the historical research. The findings show how strategies and structures interrelate to include the impact of systems on strategies and structures. This project emphasizes how innovative management uses technology.